How to reset fitbit charge 2

Na een fijne ochtendwandeling open ik mijn Fitbit-app om te zien hoeveel stappen er inmiddels op de teller staan (en wat voor impact dit heeft op mijn verbrande calorieën in MyFitnessPal). Terwijl m’n fitness tracker aangeeft bezig te zijn met synchroniseren blijven er een magere 99 stappen in beeld staan. Ik wacht en wacht, maar mijn Fitbit Flex 2 synchroniseert niet.

Wat nu? Het kan weleens gebeuren dat je Fitbit tracker niet (meer) synchroniseert met de Fitbit-app op je smartphone. Volgens Fitbit moet je eerst de volgende stappen nagaan:

  • Staat Bluetooth aan? (een tikkeltje obvious, maar goed)
  • Is de software op je toestel up to date?
  • Heb je Fitbit toestemming gegeven om je locatie bij te houden?
  • Is de batterij van je wearable niet extreem laag?

Kun je hierop ‘ja, ja, ja en nee’ antwoorden, dan kun je de volgende actie’s ondernemen. Dit geldt zowel voor iOS als Android toestellen:

  • Sluit de Fitbit app volledig af en open hem weer;
    • Volledig afsluiten in Android:Ga naar het instellingen-menu, klik op de apps-sectie, ga naar ‘actieve apps’, klik op Fitbit en sluit deze handmatig;
    • Volledig afsluiten in iOS:Druk twee keer op de Homeknop, dan verschijnen links de meest recent gebruikte apps. Je kunt de app afsluiten door deze naar boven te vegen.
  • Zet Bluetooth uit en weer aan;
  • Fitbit stelt bij iOS-toestellen nog voor dat je je toestel kunt resetten (herstarten). Dit doe je door gelijktijdig de sluimerknop en homeknop een paar seconden ingedrukt te houden. Zie:

    Zo herstart je een iPhone

    Na ongeveer tien seconden start je iPhone vanzelf opnieuw op. Bij mij zorgde het restarten ervoor dat het synchroniseren weer op gang kwam. Bij een iPhone 7 gaan het resetten trouwens net wat anders, lees hier hoe.

Als dit alles niet werkt, dan kun je je activity tracker zelf ook nog herstarten. Dat is niet eng: het herstarten van je tracker zorgt er alleen voor dat hij volledig uit wordt gezet, er wordt geen data verwijderd.

Afhankelijk van of je een Fitbit Flex 2, Charge HR of Alta draagt, verschil het herstart-proces. Je kunt hier kijken hoe je dit bij jouw tracker doet.

Fitbit Flex 2

Als laatste reddingspoging kun je nog proberen om de fitness tracker volledig uit de Fitbit-app te verwijderen en deze vervolgens opnieuw toevoegen als nieuwe tracker. Ook hierbij geldt dat de data niet verloren gaat.

How does Fitbit work?

Fitbit’s trackers use a ‘3-axis accelerometer’ to track your motions, using algorithms designed to look for specific motion patterns e.g. those that indicate walking, swimming or cycling. Independent testers reckon the system is about 90% accurate.

How does Fitbit track sleep?

Newer Fitbit trackers are set to track sleep automatically, logging sleep duration and quality. Fitbit’s algorithms assume sleep has begun when you haven’t moved in more than an hour. In ‘normal’ mode, Fitbit will only track major movements such as rolling over. In ‘sensitive’ mode, Fitbit will log almost all movements as ‘restless’ time.

How does Fitbit track heart rate?

Some Fitbit trackers are equipped with a ‘PurePulse’ sensor. This uses LED lights which reflect onto the skin to detect changes in blood volume. Its accuracy has been disputed, however, so readings should not be taken as gospel.

How to use Fitbit

OK, now you’ve got it, what exactly do you do with it? Don’t worry, we’re here to talk you through the basics…

How to set up a Fitbit

You can set up your Fitbit tracker by connecting it to your Android, iOS or Windows mobile device, or to your Windows or Mac computer, using the Fitbit app. Once you have downloaded and installed the app to your chosen device, you should follow the in-app instructions to ‘Set Up A New Device’. You will need to create a Fitbit account and enter some basic personal details before you can start using your Fitbit. Your Fitbit can be paired with your device via Bluetooth or, if you are using a computer without Bluetooth, by using a wireless sync dongle (which should be supplied with your Fitbit).

Ensure your Fitbit is set up for the wrist you wish to wear it on. You can select your dominant or non-dominant hand in the ‘wrist’ section of your account settings on the Fitbit app. For a more detailed assessment of your sleep quality, switch the ‘sleep sensitivity’ setting in ‘advanced settings’ from ‘normal’ to ‘sensitive’.

 

How to charge a Fitbit

Charge your Fitbit by plugging one end of its charging cable into the tracker and the other into a USB port on your computer. Alternatively, you can use a compatible wall charger.

To charge a Fitbit Blaze: Plug charging cable into a USB port or compatible wall charger. Remove tracker from wristband and place inside charging cradle. Close cradle.

To charge a Fitbit Flex or Flex 2: Plug charging cable into a USB port or compatible wall charger. Remove pebble and press into compartment on charging cable.

Fitbit won’t charge?

  • – Avoid using a USB hub. Try plugging the charging cable into a different USB port or wall charger.
  • – Try restarting your tracker.
  • – Clean the contacts on your tracker. Use a toothpick or toothbrush and rubbing alcohol. Dry with a cloth or tissue before charging.
  • – Clean the pins on your charging cable by soaking a cotton swab with rubbing alcohol and pressing carefully to the pins. Dry with a cloth or paper towel before charging.

How to change the time on a Fitbit

The time displayed on your Fitbit should match the time on the mobile device or computer it has been paired with. If the wrong time is showing:

  • – Try manually syncing your tracker with your device.
  • – Ensure your tracker is running the most up-to-date firmware.
  • – Select the correct time zone using the Fitbit app. Tap or click the account icon, select ‘time zone’ under ‘advanced settings’ and turn off the ‘automatic’ option. Tap or click ‘time zone’ and select the correct time zone. Sync your tracker.
  • – Select the correct time zone on the Fitbit.com dashboard. Log in and click the gear icon in the top right hand corner. In ‘settings’, scroll to the bottom of the ‘personal info’ page and modify the time zone. Force sync your tracker by clicking the Fitbit Connect icon near the date and time on your computer and selecting ‘sync now’.

How to sync a Fitbit

If your Fitbit tracker is paired with the Fitbit app on a mobile device, it will sync every time you open the app. You can also set it to sync periodically throughout the day by turning on All-Day Sync. If your tracker is synced with a computer and Fitbit Connect, it will automatically sync every 15-20 minutes assuming the tracker and computer are in proximity and the wireless sync dongle is plugged in, if applicable. You can manually initiate a sync by touching the tracker image at the top of the screen and pulling down.

Fitbit not syncing?

Why won’t my fitbit sync? Try the following fixes:

  • – Charge your tracker
  • – Restart your tracker
  • – Ensure Bluetooth and location services are turned on
  • – Ensure the software on your mobile device is up to date
  • – If you are using a Windows computer, uninstall any old Fitbit Connect software and install the Fitbit app for Windows 10
  • – Disconnect any other devices using your Bluetooth connection
  • – If you are using a computer without Bluetooth, plug in your wireless sync dongle
  • – Turn ‘Always Connected’ option on to enhance Bluetooth connectivity
  • – Turn ‘All-Day Sync’ on
  • – Check for known issues with your device/software updates

How to reset a Fitbit

You should only reset your Fitbit if advised to do so by a Fitbit customer support agent, or if you are following a firmware update troubleshooting guide, since a factory reset will cause you to lose all the data stored on your Fitbit. Try restarting your Fitbit, instead.

How to restart Fitbit One, Charge, Charge 2 or Charge HR: Plug one end of the charging cable into the tracker and the other into a USB port or wall charger. Press and hold the button for 10-12 seconds, until the Fitbit icon appears. Let go of the button. Unplug the charging cable.

How to restart Fitbit Blaze: Press and hold Back and Select buttons (left and bottom right) until the Fitbit logo appears.

How to restart Fitbit Surge: Press and hold Home and Select buttons (left and bottom right) until the screen flashes or starts to dim. Release the buttons. Once the screen has turned off completely, wait 10 seconds before pressing the Home button to turn it back on.

How to restart Fitbit Flex: Plug charging cable into USB port or wall charger. Press pebble into charging cable compartment. Insert paperclip into pinhole on back of charger and press for 3-4 seconds. Remove pebble from charger and reinsert into wristband.

How to restart Fitbit Flex 2: Plug charging cable into USB port or wall charger. Press pebble into charging cable compartment. Press button on charging cable 3 times in 5 seconds. A few seconds after the third press, the lights on the tracker will flash. Remove pebble from charger and reinsert into wristband.

How to restart Fitbit Zip: Open battery door using battery door tool. Remove battery. Wait 10 seconds before replacing battery.

How to reset Fitbit Charge HR: You may be asked to reset a Fitbit Charge HR by a customer support agent, or when following a firmware update troubleshooting guide. Remember, a factory reset will wipe all data from your Fitbit. Attach your charging cable to your tracker and plug into a USB port. Press and hold button for 2 seconds. Without releasing the button, remove the cable from the tracker and wait 7-9 seconds. Release the button, then hold it down again until ‘ALT’ and a white screen flash. Let go and hold down until the tracker vibrates. Let go and hold down until ‘Error’ appears. Let go and hold down until ‘Erase’ appears. Let go. The tracker will turn off. Press the button or reattach the charging cable to turn your Fitbit tracker back on. Tap or click the ‘account’ icon in your Fitbit app and follow the instructions to ‘set up a new device’.

 

How To Reset Fitbit Charge 2 Tracker

  • Firstly, connect your Fitbit Charge 2 to the charging dock.
  • Plug the charging dock into the USB port.
  • Then, once the Fitbit is charging, press and hold the button on the device for 4 seconds.

After a while, the Fitbit logo appears and the device vibrates. You just successfully reset your Fitbit Charge 2. Remove the device from the charger and verify that it syncs correctly.

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